Whether its hosting applications in the Cloud, pay as you go IT support, web hosting and application or unified communications Knowall IT offer them all. With Knowall IT’s innovative approach to small and medium enterprises you can be rest assured the quality of service is by far best in the industry.

Our organisation recently needed to get up to date with technology as our competitors were streaks ahead, so in order to be in the running we decided to get assistance from Knowall It.

Their flexibility, after hour support, pricing and approach had us convinced we went ahead with their advice and decided to get on the cloud. The Benefits of Hosting Applications in the Cloud have been incredible, making a vast difference in our organisation.

Key Advantages include:

  • Easy Deployment – get up and running quickly with minimal set up and low up-front investment, no need to set up server or employ local IT staff.
  • High Performance – the solution runs only on high performance Enterprise server technology with a deep pool of resources to ensure fast access to the software.
  • Anytime Anywhere Access – flexible access on any device (PC, Mac, tablet, smartphone) from any location at any time.
  • Eliminate Hardware Costs – no need to invest in servers and third party licensing.
  • Save on IT Resources – no need to invest in and manage local IT staff as everything is managed by us at the data centre.
  • Simple to scale – simple to grow solution without worrying about server capacity and software licensing.
  • Automatic Backups – all data securely backed up at the data centre daily and replicated to a second data centre for added resilience.
  • Enhanced Security – centralised secure data storage in ISO27001 certified data centre.
  • Always Available – built in redundancy to ensure the applications are available 100% of the time.
  • 24 x 7 Support – fully managed by UK based help desk, available 24 x7.


 

Keeping up to date with technology and ensuring your company’s IT systems are up to date is crucial in the smooth running of any company. Demanding working environment irrelevant of the core business demands that technology is always available and effective.

Many companies let their technology become out dated, then find themselves in a position of spending hundreds of thousands of pounds getting systems up to date.

Knowall IT is 100% customer focused and a niche Cloud and Unified Communications provider. Focused on the provision of tailored, secure and hi-performance hosted services to UK based organisations with a global reach. Understanding organisations requirements do vary they build bespoke tailored environments for each of their clients.

Their enterprise private cloud platform is owned and managed by Knowall IT and hosted in secure, ISO 27001 certified, Tier 3 UK data centres, enabling them to guarantee every environment built will be faster, more resilient and more secure than previous systems employed by clients.

Every environment built for their clients is ring fenced from other customers to ensure 100% security. There are many Benefits of Hosting Applications in the Cloud, ask Knowall IT for more information.

Keeping up to date with technology can be overwhelming when its not your core business, however, IT is essential to run your business. Knowall IT manage hundreds of small to medium enterprises, their engineers keep up to date with technology at all times.

Knowall ITs Ad-Hoc IT Support contracts are designed to support either an onsite IT Manager with 2nd and 3rd line engineers or designed for smaller organisations that do not rely on too much IT.

The Ad-Hoc contract, as opposed to paying per incident, gives you preferential rates and the same SLAs as our Full IT Support service.

  • 24×7 Telephone & Remote Support
  • Emergency Engineers – Onsite within 1 hour
  • Onsite Visits for Critical Issues
  • 99.9% SLAs
  • Monthly Reporting

Remote Support

  • 24×7 Telephone & Remote Support
  • Professional and Highly Experienced

Site Visits

  • Re-Active Onsite Visits For Critical Issues
  • Onsite Within an Hour – London Based

Software Support

  • General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
  • Microsoft operating systems 2003/2008
  • Active Directory | Exchange 2003/2007

Service Level Agreements

  • 1 Hour response to any user related issues
  • 15 Minute response to any critical issue
  • Immediate despatch of engineers for critical issues – onsite within the hour
  • 24×7 Support available

Pay as You Go IT Support can be used for one off incidents or on a retainer basis for preferential pricing and service levels.

  • Telephone, Remote and email support – from £60 Per Hour
  • Onsite Visits from £70 Per Hour